Every piece of LOTT. gioielli Exclusive Jewelry is covered by a six month warranty on receipt of valid proof of purchase. This warranty applies to all of our pieces across the globe, regardless of where you purchased them from. Whitin six months of purchase, if your jewelry needs repair, please let us know via the point of sale or contact our Customer Service team and we will provide you with a full repair service on receipt of valid proof of purchase.
Despite strict quality checks before starting production and sending the package, your jewelry may appear defective after intensive usage. This may be due to improper use, wear or a manufacturing defect. When you receive your webshop order broken or damaged, please make sure to inform us within 3 days of the delivery date. Below we give you a small overview of when LOTT. Gioielli cannot offer warranty. Please note that each case differs and we only set out the guidelines below.
Discoloration: Each item of LOTT. gioielli jewelry is made from high quality 925 sterling silver plated with a layer of 18 carat gold. The plating is sensitive to outside influences and we therefore recommend avoiding extreme moisture or heat, as this may discolor the color of the jewelry. Proper use and cleaning will ensure that your jewelry looks at its best. In addition to outside influences, the pH value of your skin may also cause the jewelry gold plating to become dull or fade. The use of medicines, chemical products and contact with your personal care products also has an effect on your jewelry. Therefore, LOTT. gioielli does not provide a warranty for discoloration. Our advice is to take additional care in this area. Further information about caring for your jewelry is available under Jewellery Care.
Manufacterer default: LOTT. gioielli offers a warranty for manufacturing faults valid up to 6 months after purchase on display of the original purchase receipt and the certificate of authenticity. If the item of jewelry develops defects, breaks or a lock is weak within 6 months due to a manufacturing fault, you can return the item for repair/replacement via the store where you purchased it. If you jewelry was purchased via the webshop, you can return out by using our return address. To do this you should first complete the return form before returning the item to us in accordance with thereturn conditions.
Please note that a defect only falls under the warranty if you can submit the original purchase receipt and certificate of authenticity.
In order to prevent breakage of LOTT. gioielli jewelry, we advise you to wear it with care. Oversize bracelets increase the chance of getting caught up and thus placing addition stress on the product, which may cause it to break at a later time or to fall off your wrist. We also advise taking care when wearing a necklace with a scarve, a second necklace or other items of clothing. Our jewelry is delicate and subtle and if for any reason it gets caught on your clothing the chain will be forced, resulting in breakage. Always take care to close the lock on your jewelry properly. If you fail to position the end or the extension piece completely and correctly in the lock, you may lose your jewelry. Ensure at all times that the lock is visible when you put on your jewelry and that the end of the piece is locked in the jewelry lock.
Breakage: Only breakages resulting from a manufacturing fault are covered by the LOTT. gioielli warranty. If you suspect that your jewelry breakage was caused by a manufacturing fault, you can return the jewelry for repair/replacement via the store of purchase. If your jewelry was purchased via the webshop, you can return out by using our return address. To do this you should first complete the return form before returning the item to us in accordance with the return conditions.
Exclusively handmade: LOTT. gioielli jewelry is always made by hand for you to wear with style. The custom-made earrings and necklaces in particular may have inconsistencies in the natural materials used. Inconsistencies in stones, shells, stingray or snakeskin are natural and as such the jewelry that incorporates these natural materials never matches 100%. We always does our best to create a matching pair. We do however guarantee that jewelry made with natural materials is 100% unique. The jewelry is made in limited editions by hand to ensure that the LOTT. gioielli collections remain unique and exclusivel.
Having jewelry repaired outside of warranty period.
We understand that if your jewelry is damaged after the six month warranty, you would like it repaired. Therefor LOTT. gioielli allows items to be returned up to eightteen months after purchase, to decide whether paid repair is possible. This does, however, always requires a purchase receipt and certificate of authenticity enclosed with the return. We kindly request that you always contact us first before returning your defective product. Due to the limited editions of custom-made earrings, certain colors may not be available and we will therefore be unable to carry out repairs. In order to avoid disappointment, we kindly ask you to contact us first to check whether a specific color is in stock.