Shipment & returns
We hope that you will be delighted with your order. However you have the right to change your mind and withdraw from the purchase up to 30 days after the invoice date. We will be happy to offer you a full refund credited to the card used in the original sales transaction. You can return your order using the procedure below. Custom made or engraved items are non-returnable/non-refundable. For the exclusive earrings, at least one of the two earrings must still be in the sealed packaging to make the item suitable for returning. Please return the item in the original packaging or in alternative, sturdy packaging to prevent damage. Complete the return form and enclose it with the package.
Always make sure the package is sealed properly and send the item(s) by registered mail, insured for its full value to:
LOTT. gioielli B.V.
de Grote Elst 66
5246 JR Rosmalen
Remember that the costs and responsibility for returning the item are not reimbursed. As said we advise you to use registered mail and insure your package for its full value, as LOTT. gioielli cannot be held responsible if the package goes missing. Used, worn or damaged jewelry or an incomplete pair of earrings cannot be accepted and refunded. Once we have received your return in good order, we will send you an e-mail confirmation stating the amount that you will be receiving from us. After your return has been received, payment will be made within 14 days to the account / credit card used to place the order. The purchase amount, including the original delivery charges, will be refunded. When you return only a part of the order the delivery costs will not be refunded. Caution: The costs for returning are on your own expense.
Please note that items purchased via www.lottgioielli.com cannot be returned to a LOTT. gioielli Brand Store or to one of the LOTT. gioielli points of sale.