LOTT. gioielli jewelry is made by hand and can therefore have inconsistencies in the natural materials used. Inconsistencies in stones, shells or pearls are natural, such that the jewelry containing these natural LOTT. gioielli jewelry is made by hand and can therefore have inconsistencies in the natural materials materials is never 100% identical. We always do our best to make a matching pair.
We do guarantee that jewelry made with natural materials is 100% unique. Our jewelry is handcrafted in limited editions to ensure that LOTT.gioielli remain exclusive.
Every piece of LOTT's exclusive jewelry. gioielli is covered by a six-month warranty from the date of purchase. This warranty applies to all of our jewelry around the world, regardless of where you bought it.
If the jewelry has defects or breaks due to a manufacturing defect, you can return the item for repair or replacement through the store where you bought the LOTT.gioielli jewelry. Keep in mind that you always need proof of purchase. If you have purchased the jewelry through our webshop, you can return the jewelry through our return portal.
If your LOTT.gioielli jewelry discolours within three months of purchase, we will apply a new 18-carat plating at our expense so that your jewelry is like new again. We can also do something for you in case of discolouration after the first three months! A new plating then costs € 20- € 50. Do you want to use this service? Send an email with a photo of the jewelry and the order number to firstname.lastname@example.org.
Does your LOTT.gioielli jewelry break or damage because, for example, you got stuck behind something? You can use the repair service within 18 months of purchase. In our workshop we determine whether paid repair is possible. However, this always requires an original proof of purchase. To avoid disappointment, kindly request that you always contact us before returning your defective jewelry. Due to limited editions of the custom materials, certain colors may not be available and therefore we cannot make repairs.