Umtausch und Rückgabe
We hope that you will be delighted with your order!
However you have the right to change your mind and withdraw from the purchase within 14 days after the invoice date. We will be happy to offer you a full refund credited to the card used in the original sales transaction.
Custom made products like the name- or letter necklace, date jewellery or engraved items are non-returnable/non-refundable. When you choose to return your earrings, it is necessary that one of the two earrings is still in the closed seal bag. Is this not the case? Then your return can not be processed.
We strongly advise you to use the original packaging when returning your order. To protect your shipment from damaging. All items must be unworn and in the original state. When items are damaged, has been worn or incomplete, your return will not be processed.
U can easily return your order through Sendcloud.
How does it work?
Step 1: Go to: https://lott.shipping-portal.com/rp/
Step 2: Enter your Postal Code and your order number or original track and trace code
Step 3: Pick the reason why you want to return your order
Step 4: U choose for the refund
Step 5: Hereby you can pick the nearest DHL service point to return your order
Step 6: Now you have chosen the carrier and the service point, the return label will be created. The costs for this are €6,95. Sendcloud creates a shipping label included a track and trace code. This amount will be automatically deducted with the return amount of your order.
Note: Keep the proof of the return shipment at all times until the return shipment has been fully processed. Without a proof of shipment, no investigation can be started to trace a missing package, this is your own responsibility.
If you have received a free item with your order, you must return that unopened with the return. Have you ordered multiple jewelry and you send one or more items back? Then it applies that the piece of jewelry that you hold must meet the minimum order value of the promotional conditions in order to keep the free item. Otherwise we cannot accept the return.
Once we have received your return in good order, we will send you an e-mail confirmation. After your return is rated, your payment will be refunded within 14 days to the account used to place the order. Note: when you return with Sendcloud, the €6,95 shipping costs will be deducted from your refund amount.
N.B. Items purchased via www.lottgioielli.com cannot be returned to a LOTT. gioielli brandstore or to one of a LOTT. gioielli point of sale.
Is your order not what you expected? No problem! Within 14 days you have the opportunity to exchange your order (only if the items are unworn and the sealbag is unopened!). For this you need to follow the steps above and notify our customer service of the exchange.